What does my order status mean?

Awaiting Payment

Your order has been placed, and our accounts team is verifying the payment as a security measure. This process usually takes a couple of hours. If there are any issues, we'll contact you directly.

Awaiting Shipment

Your order has been received and is in the queue to be picked and packed by our warehouse team. It hasn't been dispatched yet, but it's on the way!

Manual Verification

There's an issue with your payment—this could be due to incorrect card details or a mismatch in billing information. If your order is flagged for manual verification, please have the following ready when we get in touch:

• The billing address linked to your card
• The name of the bank your card is registered with
• The full name on your card
• The last four digits of your card number

Awaiting Fulfillment

Your payment has gone through, and your order is in our system, but it hasn't been processed by the warehouse just yet. This step is usually quick, and no action is needed from you.

Pending

One or more items in your order are currently out of stock. You'll receive an email from our team with your options:

• Cancel the out-of-stock item(s) for a refund.
• Wait for the new stock to arrive (we'll ship it out as soon as it arrives with us).